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Commonly Asked Questions

If you have a question about using the online grant application, when to apply or how to respond when you receive a grant, please read below. If you don't find your answer, contact us.

Using the Online Grant Portal

What browser is required for the online portal?

For the best user experience when accessing our Online Grant Portal, we suggest using Internet Explorer as your internet browser. Other browsers may work, but you may encounter some minor technical issues.

What are "cookies" and how do I disable them? 

Cookies are small text files that websites put on your computer to store information about your preferences. This allows the website to save the information you enter into your online grant application. Information is not collected for any other reason. If your privacy settings are set to reject cookies, you may not be able to access the online grant application. 

To allow cookies in Internet Explorer, the browser we recommend, follow these steps:

  1. Open Internet Explorer.
  2. Click the Tools button, and then click Internet Options.
  3. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

What file formats will be accepted as attachments?

Most file types are accepted including Word, Excel, and PDF formats. Files with "exe", "com", "vbs", or "bat" extensions cannot be uploaded. The maximum size for all attachments combined is 75 MB. If your attachments are larger than 75 MB combined, please contact the Foundation.

I answered the eligibility questions, but can't access the application. What do I do?

The eligibility quiz is designed to help you determine if your proposal will qualify for a grant. If you have answered the questions and are unable to access the application, it is likely that your proposal will not meet the requirements for funding. However, if you feel that your proposal does meet the requirements for funding, contact us. 

Can I start an application and save to finish at a later date?

Yes, you can save your application as a draft and log on later to edit and submit the application. 

How can I access my saved in-progress application?

When you save an in-progress grant application, you will receive an automatic email with your tracking number and a link to the log-in page of your online application form. This is the only way to retrieve your application. Clicking on the link to start a new application will not take you to your saved application(s).  

If I can't find the link to log in to my saved application, what do I do?

Follow this link to access your saved application(s) or copy and paste the following text into your browser window: https://www.grantrequest.com/SID_1862?SA=AM

How long does my application stay active in the online portal?

Once submitted, your application will stay active in the online portal until a decision has been communicated to you regarding your request by staff.  

What happens if I don't upload all of the required attachments to my application?

If you submit an application that is missing required documents, you will receive one email from staff explaining to you what documents are missing. You have 4 weeks to provide missing documents after which time your application will be automatically withdrawn from consideration.

Will the system log me off if I am inactive?

You must click the “Exit” button on the top right-hand corner to log out of the application.

The person who created our organization's account and submitted the application is no longer at the organization and we don’t have access to their login information.  Is there a way to transfer the application to a new contact?

If you cannot access the previous person’s account information, please contact us for help.

How do I know that you have received my grant application?

You will receive an automatically generated email from the Foundation confirming that your application has been received. The email will include a copy of your application as it was submitted through the online grants manager.

Questions about Your Application 

My organization applied for a grant through the Women’s Fund, Central Texas Summer STEM program, or the Hispanic Impact Fund. May I still apply for a Community Grant within the same 12-month period?

Yes, your organization may apply to the Women’s Fund, Summer STEM, and/or Hispanic Impact Fund as well as to the Community Grants program within a 12-month program. These are separate programs.

Do you give to organizations outside of Central Texas?

Austin Community Foundation provides funding opportunities for non-profits within the 5 counties of Central Texas: Bastrop, Caldwell, Hays, Travis, and Williamson. We will consider funding programs from nonprofits outside this area if the project has a substantial impact on the quality of life for people in Central Texas.

Do you fund general operating requests?

No, we do not fund general operating requests. However, when you submit your program budget you may include operating expenses using the program budget template.

What are some common mistakes you see in proposals?

  • Not using the required program budget template.
  • The total Project Expenses column and the Amount Requested column in the program budget template do not match the amounts entered on the application submission.
  • Submission of the entire audit for the year-end financials upload.  We only need to see the Year-end financial document, not the entire audit.
  • Previous grantees not completing a final report before applying for a new grant.
  • Organizations applying for multiple grants within the 12-month guideline. The date of your grant submission starts the 12-month clock time frame.

We’re a new organization and don’t have all the information requested in the guidelines. Can we still apply?

We require that all proposals include all of the listed information and attachments. The only exception to this is if your organization is less than 12 months old and therefore does not have fiscal year-end financial statements or an audit. In this case, be sure to upload a page explaining this situation or the application will be deemed incomplete.

My project is a Fiscal Sponsorship of the Foundation. May I apply for a community grant?

Yes, as a Fiscal Sponsorship you are eligible to apply through our community grants program. You must complete a grant application and upload the following documents: Program Budget template, Organizational Budget, and Board/Advisory committee list (if none, a list of people involved in the project).

Receiving Grants from Donor Advised Funds

Should we send a tax receipt to the Austin Community Foundation or to the donor/fund named in our award letter?

Neither. A tax receipt is not appropriate because these assets qualified for a tax deduction when they were gifted to the fund at the Foundation.

How can we thank the donor for this grant?

Usually the donor's contact information is listed on the letter you receive with your grant check. If contact information is not included in the letter, the donor wishes to remain anonymous. We are not able to disclose fund advisor information or forward mail.

How can we acknowledge this grant in our annual report or other public listing?

Please list the name of the fund as it appears in your grant award letter. In addition, please list the Austin Community Foundation in your public listings and/or include the Foundation’s logo.

Can we apply directly to this or other donors’ funds at the Foundation?

No, the online application for the Community Grant Program is the central portal to apply and receive grant funds. Even if you have a relationship with a donor who has a fund with the Foundation, we do not accept proposals on their behalf. The only way to apply for general grant funds is through the online application.